Consumer/Home Equity Loan Support

Department: Lending
Reports To: VP of Lending
Location: Main Office (On-Site)
Position Type: Full-Time, Non-Exempt

MPS Credit Union is seeking a dedicated and member-focused Consumer/Home Equity Loan Support Specialist to join our Lending team. This full-time, on-site position is ideal for an early- to mid-career professional with 1-3 years of experience in consumer lending or financial services and a background in educating members about financial products and services.

In this role, you'll be a key point of contact for members throughout the consumer and home equity lending process. You'll assist with loan applications, prepare and process loan documentation, coordinate with underwriters, and help ensure loans are completed accurately and in compliance with regulatory requirements. You'll also cross sell and educate members on optional loan protection products, including insurance and warranty offerings, helping them make informed decisions based on their financial needs.

What You'll Do

• Assist members and prospective members with consumer and home equity loan inquiries by phone and in person.
• Explain loan products, rates, promotions, and application requirements while providing exceptional member service.
• Process and prepare loan documents for consumer and mortgage loan closings.
• When needed, schedule appointments with loan closers.
• Enter, update, and maintain loan information in MeridianLink, Coviance, and other lending systems.
• Collect, review, and verify required loan documentation, including income verification, insurance, appraisals, title work, and identification.
• Ensure loan files are accurate, complete, and compliant with credit union policies and regulatory requirements.
• Prepare disclosures, adverse action notices, and other lending correspondence.
• Process home equity loan disbursements, mortgage satisfactions, subordinations, collateral protection insurance, and quarterly home equity rate updates.
• Explain and cross-sell optional loan protection products, including GAP coverage, extended warranties, mechanical breakdown protection, and credit life/disability insurance, helping members choose products that fit their individual needs.
• Maintain loan files and provide administrative support to the Lending Department.

What We're Looking For

• 1-3 years of experience in consumer & real estate lending, loan processing, or financial services.
• Experience selling, discussing, and recommending financial, insurance, and warranty products, in a member-facing environment.
• Knowledge of consumer loan products, loan documentation, and lending procedures.
• Strong communication, relationship-building, and consultative sales skills.
• Excellent attention to detail and the ability to manage multiple priorities.
• Proficiency with Microsoft applications (Word, Excel, Teams)
• Experience with Flex, MeridianLink, Coviance, or similar lending platforms is a plus.
• Ability to maintain confidentiality and work within BSA/ AML regulatory and compliance requirements.
• Associate degree preferred, or an equivalent combination of education and relevant experience.

Why Join MPS Credit Union?

About Us:

MPS Credit Union was created in 1930 for the sole purpose of providing financial services to our owner- members, MPS Credit Union has grown from those early years into a highly competitive mid-size credit union through a wide arrange of financial products and services. Our credit union is member oriented, professional, collaborative, and supportive, our mission is to “provide accessible and affordable financial products and services to our members and local underserved communities, empowering individuals and improving their lives through financial literacy, collaboration, and innovation. We aim to be a trusted partner in their financial journey.” Our work environment includes:

• A workplace of diversity and inclusion
• Employee empowerment
• On-the-job training
• Company perks - Recognitions and Rewards
• Growth and Developmental opportunities
• Clear purpose and meaningful work
• Health and Wellness benefits | Full Time team members

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Vision insurance

If you're an experienced lending professional who enjoys delivering exceptional service, building trusted member relationships, and confidently discussing loan protection products, we'd love to hear from you.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person