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Attention Members: Credit Union Status Update concerning Coronavirus (COVID-19)

Updated 4/9/2020

While some of you are home, practicing social distancing and frequent hand washing to avoid the Coronavirus, remember that scammers are still busy trying to take advantage of people. Some scammers are pretending to be from the Social Security Administration (SSA), Internal Revenue Service (IRS) or other government agencies. 

Scammers have no shame and are targeting vulnerable people with everything from bogus vaccines, at home tests and financial scams. Here are a few things to look out for:

  • If you qualify for a "stimulus check" and had direct deposit for your tax return last year, then it will automatically be sent to the same account through direct deposit. If you do not have direct deposit, checks will not be sent out before early May.
  • The IRS will not send you an overpayment and make you send the money back in cash, gift cards, or through a money transfer.
  • That’s not the IRS calling, texting, or emailing. The IRS will not contact you to collect your personal information or bank account. It’s a scam.
  • Do not trust caller ID. Scam calls may show up on caller ID as the Social Security Administration and look like the agency’s real number, but it’s not the SSA calling.
  • Don’t verify your Social Security number or any other personal information to anyone who calls out of the blue.
  • SSA will never call to threaten your benefits or tell you to wire money, send cash, or put money on gift cards. Anyone who tells you to do those things is a scammer. Every time. 

Our branches remain open from Monday – Friday from 10:00AM – 4:00PM and closed on Saturdays. Branches are only open for teller transactions such as deposits, withdrawals, cash advances, cashier checks, and loan payments.  

We encourage all members to conduct their banking via online banking, mobile banking or access cash from ATMs. You can conduct most transactions including:
• Deposit checks using the mobile app 
• Pay bills using bill pay 
• Apply for loans and credit cards 
• Check your balances
• Make payments on your loans
• Transfer funds
• Make stop payments
• Sign up for or retrieve e-statements 
• Telephone Banking is available at 305-477-5167 or 1-888-477-1400 

Shared branching remains available, but other Credit Unions may be limiting or not processing shared branching transactions. Please call that Credit Union directly or check their websites to check if they are accepting shared branching transactions. 

In addition, make sure we have your most recent contact information, including your email address or like us on Facebook for potential updates to our branch schedule. 

If you have any questions or concerns, please call us at 305-592-7733 or email us at [email protected]. Or, if you would like us to call you, click here to complete the request form. 

Stay healthy!

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.


Updated March 31, 2020. We know these are stressful times, but we want you to know that we are here to serve you to the best of our ability while maintaining a safe environment for our staff and members. Our branches remain open from Monday – Friday from 10:00AM – 4:00PM and closed on Saturdays.

Branches are only open for teller transactions such as deposits, withdrawals, cash advances, cashier checks, and loan payments. The lending department will see members by appointment only. Please call 305-592-7733 to schedule an appointment. Member Service transactions will be accommodated online or by phone. We ask that if you need to visit a branch, to please practice “social distancing” and keep a safe distance from your fellow members and credit union employees. Only five members will be allowed in the branch at a time, all others will be directed to wait outside the branch for their turn. We thank you in advance for your cooperation as we try to serve you in the safest way possible.

We encourage all members to conduct their banking via online banking, mobile banking or access cash from ATMS. You can conduct most transactions including:

Shared branching remains available, but other Credit Unions may be limiting or not processing shared branching transactions. Please call that Credit Union directly or check their websites to check if they are accepting shared branching transactions.

In addition, make sure we have your most recent contact information, including your email address or like us on Facebook for potential updates to our branch schedule.

We also want you to know that we are here for you and that if you need any financial assistance with any personal financial hardships. We are currently offering our $600 No Credit Check Loan without an application fee. Click here PDF Downloadto download the application. If you need additional help, please reach out to us and let us know how we can be of assistance.

Finally, beware of scams. Look out for suspicious emails and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. If you receive a suspicious email or text message, DO NOT respond, click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation.

Remember, Government agencies will not communicate with you through social outlets, such as Facebook, Twitter or Instagram. In addition, a Government agency will not request a processing fee for a Government grant. Lastly, beware of fake government agencies, a list of official US federal grant-making agencies, can be found at www.grants.gov

If you have any questions or concerns, please call us at 305-592-7733 or email us at [email protected]. Or, if you would like us to call you, complete this form:
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